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14 Mar 2019


Job Description

Exciting Career Opportunity

Ecobank Zambia is a full service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within its 7 branches.

The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 33 Countries in Africa.

In order to respond to our growing market with the required human capital, we are currently looking for an experienced professionals in the following area:


Job Title: Relationship Manager – Consumer Banking



To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.
Work with EDC to provide wealth management services to customers.

This position is responsible for driving the Consumer Banking Business downstream and reaching out to Consumer Customers.

Business and Financial performance

Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
Achieve a satisfactory level of knowledge of Consumer Banking products and services by keeping up to date with related developments.
Strong understanding of economics and financial markets, focusing on the fixed income and equity space.
Customer Excellence

Handle client queries of day to day nature and assist in resolving clients problems within the team
Leadership and people management
Track and provide weekly reports on Portfolio performance at Relationship Management level
Team Player
Process, control and operational performance
Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
Constantly monitor credit portfolio to ensure maximum of 3% NPL.
Strategic initiatives

Lead strategic initiatives that will create business growth
Qualifications & Experience

At least 5 years’ experience in a Consumer Banking based line of business
Bachelor’s Degree in Business Administration, Marketing or any related field.
Skills, Capabilities & Personal attributes

Customer/Market oriented and Networking
Ability to establish direction and drive execution
Excellent at delivering and owning results

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How to Apply

If you meet the requirements above and would like to be part of our vibrant and result oriented team, send your application clearly stating the position you are applying for in your cover letter with a detailed Curriculum Vitae including copies of your academic qualifications to either: [email protected] Please note that only short listed candidates will be contacted. The closing date for receiving applications is 22nd March 2019.

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