4 Oct 2017

Operations Officer – 1

Job Description

Job details

17 October

Brilliance Executive Management Consultancy is a consulting firm focused on offering the best Human Resource solutions to the business community. With a core staff of qualified, experienced professionals and a capable approach to consulting projects. Brilliance Executive Management Consultants specialize in Training and Development, Recruitment and Selection, HR Outsourcing, Interview coaching and CV Designing services in Zambia.

Key Responsibilities 
Reports To: Manager – Operations

  • The operations officers will be primarily responsible for ensuring smooth operations and availability of the National Financial Switch (NFS)
  • Ensure that Settlement takes place at the scheduled times on a daily basis
  • Ensure that Base II files are submitted by participating banks on a daily basis
  • Updating of the BIN register and advising participants of the updated BIN register details
  • Participate in the preparation of procedure guidelines & other internal documents as and when required
  • Identify risks in the operations department
  • Confirm that the NFS is operational at all times
  • Report any problems that may be identified to the relevant support teams
  • Confirm that the transactions in DN match those in the Billing system
  • Confirm that scheduled tasks on the NFS are performed at required times
  • Knowledge, Skills, Attributes and Related Competences
  • Understanding of electronic banking transactions & Cards, Switching systems Sound
  • Basic knowledge on Clearing and Settlement
  • Well versed and extensive working knowledge of MS-Office (MS-Word, Excel, PPT, Possess excellent interpersonal and IT skills
  • Articulate & Excellent Written & Oral Communication and presentation Skills
  • Good coordination skills, Multi-Tasking and Event Management Skills
  • Ability to work under pressure and result oriented
  • Innovative solution provider, capable of articulating new ideas and changes
  • Ability to interact and coordinate effectively with internal and external business partners
  • Preparing and maintaining key MIS
  • Analyze MIS and interpret them to management
  • Maintaining Logs
  • Upholding organizational objectives, rules and regulations
  • Ensure operations are performed in secure environment
  • Meeting personal and team targets as shall be set from time to time


  • Degree in Information Systems or Equivalent
  • Three (03) years’ experience in Back office operations of Debit/Credit card, Ecommerce, Internet banking/Mobile systems
  • Having worked for organization that is involved in clearing and settlement would be advantageous
  • Outsourcing, Interview coaching and CV Designing services in Zambia


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How to Apply

Send your application to the undersigned: Brilliance Executive Management Consultants Zambia, 5984, Paseli Road-off Manchinchi Road, Northmead, Lusaka.

For more information

+260 950 692990
Brilliance Executive Management Consultancy (Northmead, Lusaka)

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