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11 Oct 2017
NATIONAL CALL CENTRE MANAGER
REPORTING STRUCTURE Reporting To - Head Sales and Marketing Supervision Of - Call centre agents Interacts With - Call centre agents, staff, marketing department, senior management JOB DESCRIPTION Develop, implement, assess and improve day-to-day operations of inbound customer service call center. Oversee day-to-day call center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence evelop and manage the operating budget for the specific call center operation Thrive as a team player in a fast-paced, high-energy, change-oriented environment Oversee center-wide human resource recruiting, training, development and retention evelop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale Perform other related duties and assignments as required CANDIDATE SPECIFICATION Experience - 3 years Education Level - Diploma Level Qualifications - Diploma in Marketing Software - MS Office Equipment - Job related Knowledge OfManaging a team of 20 call center representatives or above Skills ToExcellent wriiten and communication Ability ToLead a large team of call centre agents Personality - Calm, commanding Other - Having work experience in telecom operator or bank ,like AIRTEL, MTN, STANBIC BANK would be an added advantage ORGANISATION Industry - Service provider Culture - Fast paced, dynamic, exciting Gender Profile - Mixed Age Profile - Between 30 and 45 years of age TERMS AND CONDITIONS Employment - Permanent Location - Lusaka, Zambia Nationals Only - Yes Remuneration - Negotiable View job at: https://zambia.cvpeopleafrica.com/jobs/view/sales-marketing-pr-advertising/zambia/national-call-centre-manager/19628