9 Jul 2016


Job Description

Ecobank Zambia is a full service bank providing a broad range of products and Services to Consumer, Commercial and Corporates business segments within its 8 branches.

The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Zambia and the region by providing customers with convenient and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present 36 Countries in Africa.

In order to respond to our growing market with the required human capital, we are currently looking for experienced professionals in the Following area:


Reporting to the Country Managing Director, the role will be responsible for overseeing and leading successfully the Commercial Banking business, comprising of Medium Local Corporate, Small & Medium Scale Enterprises, Non-government Public Sector clients. It will also be accountable for the Commercial Banking overall performances (increasing Revenues, Deposits, good quality Loans and Profitability through low operating costs, etc.):



  • Ensure the business segment meets all financial targets.
  • Assign business and revenue targets to the branches and Relationship Officers, monitor their performance to ensure they deliver on agreed targets.
  • Ensure that funds are optimally mobilized from customers.
  • Ensure that credit applications are reviewed and loan accounts are monitored on a regular basis to maintain a high portfolio quality.
  • Monitor and evaluate performance of Relationship Officers.
  • Improve overall business efficiency.


Strategic Management

  • Implement strategic actions as defined at Affiliate and Group level.
  • Develop and implement marketing strategies for the Segment.
  • Ensure that all SBUs are developed in the Affiliate.
  • Set/define goals and targets and ensure they are achieved.
  • Regularly review customer segment marketing strategies/customer plans and make appropriate recommendations.
  • Ensure that Management reports for the Group and the bank are prepared.
  • Oversee design and development of marketing strategies, products and pricing strategies for the business segment.
  • Ensure strong product penetration growth to achieve, at least comparable markets’ number of products / customers.
  • Ensure embedding of a strong strategy execution culture and practice.


Relationship Management

  • Develop and ensure that relationship management strategies are maintained in the bank.
  • Ensure that existing customer relationships are maintained and identify/establish new ones in conjunction with Relationship Officers.
  • Ensure that a comprehensive database of information on all existing relationships and prospective ones are kept.
  • Pay visits/make calls to existing customers with a view to maintaining/establishing good relationship with them.

Customer Service Management

  • Establish and sustain a customer-centric business culture, leveraging on people and technology by:
    • Identifying customers’ needs and proactively seek to provide products/services to meet
      such needs.
    • Ensuring that efficient customer service delivery is provided.
    • Providing general business advisory services to customers.


  • Masters’ degree in Business related studies
  • Minimum of 8 years banking experience, some of which must have been spent performing a similar role in a leading commercial Bank.


  • Excellent negotiation, sales and marketing skills.
  • Strong interpersonal and problem solving skills.
  • Strong customer service orientation.
  • Strong knowledge of banking operations, products customer segmentation.
  • Strategic understanding of the Commercial Banking business.
  • Excellent at Delivering and owning results.
  • In-depth understanding of credit and financial drivers in the financial services industry.
  • Leadership and people development skills.

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How to Apply

If you meet the requirements above and would like to be part of our vibrant and result oriented team, then send your application clearly stating the position you are applying for in your cover letter with a detailed Curriculum Vitae including copies of your academic qualifications to either: [email protected] or Country Head Human Resources Ecobank Zambia Limited P.O Box 30705 Lusaka Envelopes must be clearly marked with the role that you are applying for. Please note that only short listed candidates will be contacted. The closing date for receiving applications is 22nd July 2016.

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