19 Sep 2017

Flexcube Techno–Functional Specialist – 1

Job Description

Job details

20 September

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Operations Divisionunder the Information Technology Department at Head Office:-


  • This role is responsible for providing techno-functional expertise on Flexcube universal banking system (FCUBS)
  • To provide layer 3 support to all issues relating to Flexcube and its corresponding interfaces
  • The Techno-Functional Specialist will take a lead in the Customisation & Development of all the Flexcube Interfaces, Application Integration, App Development and Core Banking Support
  • Under the supervision of the IT Operations Head, the following are among the Job Key Responsibilities:-
  • Providing of level 3 Support to Flexcube interface issues related to Postillion, SWIFT, and ERP etc
  • Critical analysis of logged issues in My Oracle Support (MOS) and escalated incidents in SysAid
  • FCUBS application configuration and support
  • Patch set testing and Release Management
  • Provide 3rd line support to the business on innovation and Product development activities
  • Work with the internal IT Operations team on continual Flexcube performance improvements
  • Onsite development of Flexcube module functions using oracle tools such as MICON and RAD
  • Provide support to Flexcube interface integrations
  • Provide support to end of day/month emergency issues
  • Attend to user queries and provide solutions in a timely and adequate manner
  • Reviewing and writing of Flexcube functional specifications
  • Provide on the job training to the Zanaco 1st & 2nd Line Flexcube support teams
  • Provide specialised support for all FCUBS module to include CASA, Funds. Transfer, Treasury, IC Module, ATM, Retail Transactions, GI, EOD, Clearing, All External System Integration
  • Internal/External Contact
  • External: Stakeholders, Vendors
  • Internal: All Divisions.


  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects
  • Degree in Computer Science, Information Technology, Electronic & Engineering or related field
  • Master’s Degree in Computer Science, Information Technology, Electronic & Engineering or related field will be added advantage
  • Six (6) years experience in development, implementation, support, customization and testing of FLEXCUBE
  • Knowledgeable with PLSQL, Java, J2EE, JSP, PHP, C languages; HTML, JS, jQuery, Ajax Scripts; PLSQL Dev, Eclipse, jDeveloper, RAD Tool, Browser Debugger tools; OC4J, Weblogic, Apache Tomcat servers
  • Job Core Competencies
  • Excellent communication skills
  • Strong analytical skills
  • Problem solving skills


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How to Apply

Send application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email:

For more information

+260 211 221404
Zambia National Commercial Bank (ZANACO) (Town Centre, Lusaka)

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