CUSTOMER SUCCESS LEAD – ZAMBIA
At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We are a small but growing team of 40+ members, headquartered in Accra, Ghana, backed by mission driven users. We’ve joined hands with third party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients.
mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our Zambia operations team as a Customer Success Lead. This role will entail developing customer relationships that promote retention and loyalty. Their job will be to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The Customer Success Lead will also provide technical support to customers with the goal to keep customers satisfied with mPharma products and to streamline internal customer facing processes. The leads main deliverable will be expanding operations within mPharma’s existing network.