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14 May 2018

Country Head – Retail Banking

Job Description

To establish and maintain positive customer relationships, plan and deliver an effective retail marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.

Key Duties & Responsibilities;

• Directly supervise the activities of Business Managers to ensure optimal achievement of set targets

• Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Business Managers achieve targeted growth objectives.

• Recommend the creation of risk assets to increase business office profitability

• Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue

• Monitor and assign targets to Business Managers to ensure effective focus on target achievement

• Maintain and acquire customer relationships to improve deposit liability growth and mix.

• Relationship Management of High Net Worth Customers

• Network with all potential clients in all relevant categories

• Identifying and developing conglomerates banking relationships

• Ensuring proper documentation throughput, the credit application and availment process.

• Sourcing for and monitoring of customer’s tenured investment / facilities.

• Respond promptly and satisfactorily to customer’s daily request and complaints.

• Prepare weekly and monthly statistics/performance reports for management use.

• Monitoring of the customer’s main account regularly

• Reconciling all transactions on customer’s accounts where and when necessary.

• Assist with the processing of customer’s letters of credit and invisible transactions.

• Initiate and carry out recovery action on non-performing credits facilities

• Maintain comprehensive database of the customers’ operational records including the existing and prospective customer data

Required Key Knowledge and Competencies;

• Strong credit and marketing skills.

• Must be self-solution driven, proactive

• Have in-depth knowledge of the business environment

• Knowledge of banking operations

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs

• Strong interpersonal and communications skills

• Strong leadership and negotiations skills

• Exhibit drive energy, aggression and passion for business development and acquisition

• Leadership skills

• Strong Interpersonal skills

• Strategic Thinking

• Negotiation & Analytical skills

• Product Development

Minimum Education Qualifications

• Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.

• Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English.

Previous Work Experience Requirements

• Seven 7 years working experience in the banking industry.

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How to Apply

Only candidates who meet the above role specifications, experience and competencies should apply by sending email application letter and detailed CV:
APPLICATION DEADLINE
20 May 17:00
EMAIL APPLICATIONS TO

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